Customer Satisfaction Survey

General Control Systems is constantly in the process of improving how we service our customers. We need and appreciate your help in evaluating our products and services. Your opinion will help us sustain and/or improve our customer service and performances on future projects. We ask that you take a moment to fill out this Survey and return it to us at your convenience.

Please choose the answer that best fits your experience with General Control Systems on the project(s) we have recently completed with you. Please indicate in the appropriate boxes in the matrix below your response. Skip any question(s) you wish not to answer.

We know that your time is valuable, and your comments and candid responses are appreciated. Thank you for your business!

 

Please click “N/A” if the question does not apply to your project.

1. My sales representative listened and understood my needs:

2. I received requested information and proposals in a timely manner:

3. Submittals were timely and accurate:

4. Drawings and supporting documentation were clear:

5. My technical questions were handled completely:

6. The product met my standards and specifications:

7. I am satisfied with the overall appearances of product/layout:

8. Product was delivered safely and meeting my deadlines:

9. On-site representative was knowledgeable and responsive to my questions:

10. Punch-list items were resolved to my satisfaction:

11. Site workers were safety conscious, adhering to documented policies:

12. Administrative staff were helpful and cooperative:

13. I felt like my business was appreciated:

14. Job closings were prompt and accurate:

15. I am satisfied with my overall experience with GCS:

9 + 6 =