Customer Satisfaction Survey

  • General Control Systems is constantly in the process of improving how we service our customers. We need and appreciated your help in evaluating our products and services. Your opinion will help us sustain and/or improve our customer service and performances on future projects. We ask that you take a moment to fill out this Survey and return it to us at your convenience.

  • Please choose the answer that best fits your experience with General Control Systems on the project(s) we have recently completed with you. Please indicate in the appropriate boxes in the matrix below your response. Skip any question(s) that are not applicable to your project or that you wish not to answer.

  • We know that your time is valuable, and your comments and candid responses are appreciated. Thank you for your business!

My sales representative listened and understood my needs

I received requested information and proposals in a timely manner

Submittals were timely and accurate

Drawings and supporting documentation were clear

My technical questions were handled completely

The product met my standards and specifications

I am satisfied with the overall appearances of product/layout

Product was delivered safely and meeting my deadlines

On-site representative was knowledgeable and responsive to my questions

Punch-list items were resolved to my satisfaction

Site workers were safety conscious, adhering to documented policies

Administrative staff were helpful and cooperative

I felt like my business was appreciated

Job closings were prompt and accurate

I am satisfied with my overall experience with GCS

14 + 1 =

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